Frequently Asked Questions
Everything you need to know about your eufy experience.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy for smart home devices?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do eufy products come with a warranty?
Yes, most eufy products include a 12-month limited warranty that covers any manufacturing defects or hardware issues encountered during normal use.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do I need a subscription to use eufy security cameras?
No, eufy Security products are designed to protect your home and your wallet. Most of our devices offer local storage options with no monthly fees or hidden costs.