Returns & Exchanges

At eufy, we stand behind the quality of our smart home products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit the online support center with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the item securely in its original packaging, including all accessories, manuals, and components that were included in the initial delivery.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please ensure you keep your tracking number for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method or ship your replacement within 7-10 business days.